Refund & Cancellation Policy

Each purchase is a single digital-content transaction completed through BlurDrop. Content is released only after payment is confirmed by the payment provider.

Refunds may be appropriate for duplicate payments, payment errors, non-delivery, material technical failure, content materially different from its offer description, fraudulent or unauthorised payments, prohibited content, legally required refunds, or other circumstances where BluBizz or the approved payment provider determines a refund is appropriate. Decisions take account of applicable law, payment-provider rules, transaction circumstances and delivery status.

Customers may request a refund using the form at the bottom of this page or by emailing support@blubizz.com, quoting the BlurDrop order reference where available. Requests are reviewed against the transaction and delivery record. Do not send full payment-card details.

Approved refunds are returned to the original payment method through the payment provider used for the transaction. Timing depends on that provider and the customer's bank.

Purchases are one-off payments for a specific item of digital content; there are no subscriptions or recurring charges. Before paying, the customer is shown what the offer contains and the amount payable.

Under EU consumer law, the right to withdraw from a digital-content purchase within 14 days ends once delivery begins, provided the customer has expressly agreed to immediate delivery and acknowledged that they lose the right of withdrawal. This does not affect rights where content is faulty, not delivered, or not as described.

We encourage customers to contact us using the form at the bottom of this page before raising a chargeback. Most issues can be resolved faster directly. Where a chargeback is raised, we provide the payment provider with the transaction and delivery record. Fraud and chargeback controls are planned with approved specialist payment providers before material production processing.