Complaints & Disputes Policy

Anyone may submit a complaint or removal request, including customers, creators, individuals appearing in content, rights holders and payment partners.

Send content reports, consent concerns, copyright or ownership complaints, impersonation complaints, privacy concerns and takedown requests to info@blubizz.com, or use the form below. Where possible, include the affected content or account, the concern, your relationship to it, relevant evidence and contact details for follow-up.

Reports are recorded and triaged by severity and urgency. Credible allegations involving minors, non-consensual content, exploitation, trafficking or serious illegality receive priority review and may result in immediate temporary restriction while investigated. We may seek supporting information, review the available evidence and record the decision and action taken.

Where appropriate, reporters and creators are informed of the outcome or status. Outcomes may include no action, temporary restriction, removal, warning, suspension, termination, refund where appropriate, or escalation to a payment partner or competent authority where legally required. Creators may submit supporting information for review.

Customers with a problem about a purchase should contact support@blubizz.com first, quoting the BlurDrop order reference. We aim to respond within 5 business days. If a dispute cannot be resolved, customers keep any rights they have under applicable consumer law and with their card issuer. Content-removal requests are handled under the Content Reporting & Takedown Policy.

Complaint, takedown and outcome records will be retained to support audit and payment-partner reporting requirements.